Frequently Asked Questions

Shipping times vary by destination and product type, but typically range from 7-21 business days. We provide tracking information for all shipments so you can monitor your order's progress in real-time.

We accept Zain Cash, international credit/debit cards (Visa, Mastercard), and various digital wallet options for your convenience. All payments are processed through secure, certified payment gateways.

Yes! We handle all customs paperwork and duties on your behalf. The total cost including duties is calculated upfront with no hidden fees, so you know exactly what you'll pay.

Absolutely! You'll receive tracking information via email and can monitor your order status in real-time through our mobile app. You'll get updates at every step of the journey.

We offer comprehensive insurance coverage for all shipments. If your item arrives damaged or gets lost, contact us within 48 hours and we'll arrange a replacement or full refund.

No minimum order required! Whether you're buying a single item or multiple products, we're here to help with orders of any size. Our service is designed to be flexible for all customers.

No, we do NOT collect or store your payment card information. All payments are processed through secure local official payment gateways where you enter your card details directly. Your payment information never passes through our systems.

We follow international shipping regulations and cannot ship prohibited items such as hazardous materials, weapons, perishable goods, or items restricted by destination country laws. Contact us if you're unsure about a specific item.

We offer 24/7 customer support! You can reach us via email at info@esh7anli.com, call us at +964 (786) 531-9559, or use the contact form on our website. Emergency support is available around the clock for urgent shipping issues.

Yes! We deliver to most addresses worldwide. During checkout, we'll verify if we can deliver to your specific location and provide accurate delivery timeframes and costs.

We use secure packaging methods, work with trusted shipping partners, provide full tracking, and offer comprehensive insurance. Our team carefully handles each package to ensure it reaches you safely.

Refund policies depend on the original retailer's terms and the nature of the item. Contact us as soon as possible if you need to cancel or modify your order. We'll work with you to find the best solution.